Service Improvement Assistant
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
22/03/2024
Advert End Date:
Closed for applications on 05/04/2024 22:59
Salary:
£26,873 - £28,770 per annum
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Newcastle Upon Tyne
Further Information
Service Improvement Assistant (N5) Fixed Term for 12 Months up until end March 2025.
Following a successful grant funding application, we are now recruiting a Service Improvement Assistant to support the Children’s Social Care Academy to facilitate, develop and nurture the best routes into social work within our service, particularly our Social Work Apprenticeship route.
In Newcastle, we already offer a robust and thorough approach to growing and training our practitioners to work with children, young people and their families and networks. The Service Improvement Assistant will focus on our Apprenticeship and other student routes into social work, so that those training in Newcastle have the best experience of learning and developing with us.
It will involve:
- Administrative and professional development programme support to the Children’s Social Care Academy.
- Ability to manage data and present information in a clear, concise manner.
- Establish and maintain a clear pathway for the apprenticeship programme, from advert to successful completion of the programme.
- Support recruitment of social work apprentices and students and liaison with partner universities.
- Responsibility for updating the induction handbook for all students, apprentices, mentors and Practice Educators.
- Act as initial point of contact for all CSC Academy enquires.
- Manage the resources and equipment requirements for all student routes.
- Support the CSC Academy to monitor expenditure and forecast spend within the apprenticeship budget.
- Facilitate a positive recruitment and transition experience for student and apprentice social workers into qualified social worker posts.
This role will take a holistic approach to improving the service, including working closely with other colleagues within the Practice Development Team, Quality Assurance, Workforce Development and Relational Practice Leads to support wider service developments and delivery of training in Newcastle for students and Social Workers at all stages of their careers.
This role can be undertaken in a hybrid way with some time spent in the office and some time working from home. The base for the team is the Civic Centre, Newcastle upon Tyne.
The Candidate
- Will have recent experience in an administrative or business support role. Will be a team player, who is enthusiastic and committed to providing an excellent level of service.
- Will have excellent organisation and communications skills, with the ability to deal with challenging situations.
- Will have the ability to build strong and effective working relationship with internal staff and external stakeholders at all levels.
- Will have the ability to multitask and deal with a varied workload and competing priorities.
- Will be fully familiar with data protection and the use of MS Office / Office 365.
In your application you need to demonstrate that you meet the essential criteria listed in the person specification and give recent relevant examples of how you meet those criteria.
Our values
Everyone who works within one of our valuable public services makes an important contribution to delivering our vision and priorities of the city. How we do things is as important as what we do. In everything we do we strive to embed and live the Councils values
Newcastle is an ambitious City; it always has been. It’s an iconic City with a rich heritage but one that also shapes the future of the region.
Here at Newcastle City Council, we have a real passion to improve the lives of residents and visitors in the City through the wide variety of essential public services we deliver and the relationships we influence. From our City leaders, to every member of our team, we’re all committed to making Newcastle a City that is vibrant and thriving.
Why we think there is nowhere better:
As an employee of NCC, you will have access to:
- A competitive salary
- Generous annual leave in addition to Bank Holidays, with the ability to buy additional leave annually
- A dedicated induction
- Various flexible working options
- Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives
- Access to Local Government pension scheme
- Access to various salary sacrifice schemes
- Discounted travel passes
Why work for us?
We strive to be an organisation where equality, diversity and inclusion is part of who we are and how we work and where every member of our team is treated fairly, with dignity and respect. We are committed to building an inclusive and supportive workplace where you can bring your whole self to work and succeed in being your best.
Our people deliver amazing services, initiatives, and projects to benefit the lives of our residents. They also develop, manage, and maintain the City’s vital infrastructure and public spaces that our societies and communities rely on.
If you would like to know more specific information regarding the post that is available, please contact the Social Work Development Manager Kate Aspray via email at kate.aspray@newcastle.gov.uk
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
Please note
This job is closed for applications.